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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hao Tran

Hao Tran

November 22, 2024

5  out of  5
rating by Hao Tran
"Richard and his office are fantastic. They are great with all my needs."
We responded:
"Hao, thank you so much for your review! I am so thrilled that you are pleased with my office’s work. If there is anything else we can do to help you, please feel free to contact us again! -Richard"
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Kristin Chen

November 22, 2024

5  out of  5
rating by Kristin Chen
"I had an excellent experience with Richard & Teresa for the car insurance services. They were professional, patient, and always ready to answer my questions. The entire process was smooth and stress-free, and they helped me find the best coverage for my needs at a great price. I truly appreciate their dedication and would highly recommend their services to anyone looking for reliable car insurance!"
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Lt Lin

November 18, 2024

5  out of  5
rating by Lt Lin
"I've trusted them with my insurance for five years. An excellent and professional agent."
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jizhen xing

November 18, 2024

5  out of  5
rating by jizhen xing
"感谢state farm公司的Angel,非常耐心乐于助人的帮助我们解决问题。"
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Mbz Kbb

November 18, 2024

5  out of  5
rating by Mbz Kbb
"best state farm agent, always easy and quick service . very recommended !!!"
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Helen Han

November 16, 2024

5  out of  5
rating by Helen Han
"It’s really a pleasure working with Richard. He’s so kind and thoughtful. He sent me reminder for all the payment due and helped me to make payments. He was always there when we needed help. Thanks Richard for your great job!"
We responded:
"Helen, thank you so much for your review! It means a lot to know that you are so pleased with my work. I am delighted to have the opportunity to serve you. If you have any more questions for me, please feel free to reach out to my office. Thank you for choosing State Farm! -Richard"
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NoisyBleu (Harvey)

November 15, 2024

5  out of  5
rating by NoisyBleu (Harvey)
"非常感谢Terasa的帮助!她的回复非常及时且准确。Terasa能迅速回应并提供清晰的解答,找她就行。"
We responded:
"Harvey,非常感谢您留下评价!很高兴听到Teresa为您提供了如此有帮助的服务,并且您对她的工作感到满意。感谢您选择State Farm!——Richard"
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Sheila Y

November 14, 2024

5  out of  5
rating by Sheila Y
"Very nice services. Always having pleasant experiences with them."
We responded:
"Thank you for your wonderful feedback, Sheila! We're so happy to hear that you've had pleasant experiences with our team. Providing excellent service is our top priority, and it's great to know we've been able to meet your expectations. We truly appreciate your support and look forward to continuing to serve you! - Richard"
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LiMei Song

November 12, 2024

5  out of  5
rating by LiMei Song
"非常感谢Angel耐心热情的帮助,真是一家值得信任的公司。"
We responded:
"丽梅,感谢您留下评价!我很高兴您对Angel的服务感到满意。如果我们还能为您提供任何帮助,请随时与我们联系!——理查德"
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Emily Wang

November 12, 2024

5  out of  5
rating by Emily Wang
"I am with State Farm since 2013 and very happy their service, especially Richard is so helpful and his price is unbearable! I highly recommend Richard for who is looking for local agent of housing/auto insurance"
We responded:
"Emily, thank you so much for your review! It means so much to know you have been with us for more than ten years, and that you are pleased with our service! I am so grateful for your recommendation. Thank you for choosing State Farm! -Richard"
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Paul Kang

November 11, 2024

5  out of  5
rating by Paul Kang
"Richard and his colleagues, especially Angel have been really helpful"
We responded:
"Thank you for the review, Paul! I am so glad that you were pleased with our work, especially myself and Angel. Your feedback means so much to us! -Richard "
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Crystal Huang

November 8, 2024

5  out of  5
rating by Crystal Huang
"Since moving to Irvine, I’ve been using state farmInsurance for my home insurance, and later added my auto insurance as well. I couldn’t be happier with their service! Every time I have a question or need assistance, their responses are always prompt, reliable, and professional. The rates are also competitive, which is a huge plus. A special thank you to Richard and Teresa for always going above and beyond to help me. Highly recommend this team for anyone looking for dependable insurance with exceptional customer service!"
We responded:
"Thank you so much for your wonderful review, Crystal! We’re thrilled to hear that you’ve had such a positive experience with us for both your Home and Auto Insurance. Teresa will be especially happy to know her efforts have made a difference for you. We always strive to provide prompt, reliable, and professional service, and it’s great to know we’ve met that standard for you. We really appreciate your recommendation and look forward to continuing to serve your insurance needs! - Richard"
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J K

November 6, 2024

5  out of  5
rating by J K
"I had a great experience with Yuqi. Thank you for helping me with my insurance needs."
We responded:
"J K, thank you for leaving us a review! I am so glad that Yuqi was able to help you. If you have any more questions, please feel free to reach out to my office again! -Richard"
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Tol Lee Given

November 6, 2024

5  out of  5
rating by Tol Lee Given
"Yuki always answers my questions promptly. Very friendly service. Thank you."
We responded:
"Thank you Tol, I appreciate your kind words. I strive to provide fast, friendly, and professional service at all times. Please visit or call any time as your insurance needs will change over time. I am here to help!"
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Frank Lee

November 6, 2024

5  out of  5
rating by Frank Lee
"Great service, Angel has been a great help!"
We responded:
"Frank, thank you so much for the review! It is so good to hear that Angel has been so helpful to you. If you have any more questions for us, please feel free to contact my office again! -Richard "
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Irvine Bookkeeping

November 1, 2024

5  out of  5
rating by Irvine Bookkeeping
"Angel Feng at Richard Tay Insurance Company provided outstanding service, helping us save an impressed 5% amount on our insurance spending through expert credit card optimization. Her in-depth knowledge and attention to detail made a significant impact on our financial planning, and the process was smooth and hassle-free. Angel's dedication and personalized approach truly set her apart. I highly recommend Richard Tay Insurance and Angel Feng for anyone looking to improve their expense management and achieve meaningful savings! Keep up the good work!"
We responded:
"David & Tammy, thank you so much for leaving us a review! It is wonderful to hear that Angel was so helpful. I take a lot of pride in my team’s customer service, and it sounds like she has hit the mark. If there is ever anything else we can do for you, please feel free to contact my office again. Your recommendation means so much to us. Thank you for choosing State Farm! -Richard"
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Yangsijia Gao

November 1, 2024

5  out of  5
rating by Yangsijia Gao
"Teresa takes care of all my needs. I chose this company for my auto insurance because of her. she’s so diligent and responsible! And also super kind, great in both English and Mandarin, which makes the process goes smoothly!"
We responded:
"Thank you so much for your review, Yangsijia! I am so thrilled that you are pleased with our work and with Teresa’s service! I take pride in our ability to make the process smooth for you, and I am so glad you feel cared for. If you have any more questions, please feel free to contact us again! -Richard"
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Steven Kwok

October 31, 2024

5  out of  5
rating by Steven Kwok
"I have received very good service from StateFarmINSE Richard.and Angel they are very detailed to explain all the questions and coverage."
We responded:
"Thank you for leaving us a review, Steven! I am so glad that Angel and I were able to help you. If there is anything else we can do to help you, please feel free to contact my office again! -Richard"
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Peter Jeung

October 30, 2024

5  out of  5
rating by Peter Jeung
"Richard Tay and Teresa Tang have been really great across multiple policies for me. They're always very fast and responsive."
We responded:
"Thank you so much for your kind words! I’m thrilled to hear that Teresa and I have provided you with exceptional service across your policies. Our team takes pride in being responsive and attentive to our clients' needs, so it's wonderful to know that you’ve had such a positive experience. If you ever need anything else, feel free to reach out. We’re here to help! – Richard"
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Todd Holmes

October 29, 2024

5  out of  5
rating by Todd Holmes
"My family have been doing business for decades starting when they took over the office from the previous agents. I would like to give a special shout out to Yuki for her prompt and comprehensive responses to all of our insurance questions."
We responded:
"Todd, thank you so much for your review! I am so thrilled to hear that you have been pleased with our work, and especially with Yuki’s dedication. I take pride in my team’s customer service, and it sounds like she has hit the mark. Thank you for choosing State Farm for all of these years! -Richard."
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Alex Huang

October 28, 2024

5  out of  5
rating by Alex Huang
"I recently added a Tesla Model X to my company’s auto insurance policy, and since I needed proof of insurance to proceed with the delivery, I was in urgent need of the policy documents. Angel Feng understood my situation and went above and beyond to help me. She issued the policy within two hours, allowing me to pick up my car smoothly. Her efficiency and dedication are truly impressive. Thank you, Angel!"
We responded:
"Alex, thank you for leaving a review! I am so thrilled to hear that Angel was able to help you out in a pinch, and that were pleased with her work. I take pride in my team’s customer service, and it sounds like she has hit the mark. If there is anything else we can do to help you, please don’t hesitate to contact my office! -Richard"
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q j

October 25, 2024

5  out of  5
rating by q j
"It was a very good experience. Angel Xieis a very professional and responsible insurance worker. Thank her very much."
We responded:
"Thank you so much for leaving a review! I am so glad that you are pleased with Angel’s work. If we can do anything else to help you, please feel free to contact my office! -Richard"
Profile photo of Angel Xie

Angel Xie

October 23, 2024

5  out of  5
rating by Angel Xie
"Angel was super helpful! Love my State Farm agent!"
We responded:
"Angel, thank you for leaving us a review! I am thrilled that you are pleased with Angel’s work. Thank you for choosing State Farm! -Richard "
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Jason Wang

October 22, 2024

5  out of  5
rating by Jason Wang
"Teresa Tang was super helpful! Took care of things very quickly and followed up with me. Great service overall."
We responded:
"Thank you so much for your review, Jason! I am so glad that Teresa was so helpful. If there is anything else we can do for you, please feel free to reach out again! -Richard"
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Ernest Yao

October 22, 2024

5  out of  5
rating by Ernest Yao
"It was a wonderful experience working with Teresa and Richard Tay! My family has been a client of them for a decade!"
We responded:
" Thank you so much for your kind words! We're thrilled to hear that you’ve had a wonderful experience with us over the past decade. It’s always a pleasure to work with you and your family. Your continued confidence in us means the world, and we look forward to many more years together! – Richard "