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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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smup Phone

November 23, 2023

5  out of  5 rating by smup Phone
"Richard is an excellent agent. He gets back to me promptly every time I have questions of my insurances. He helped a lot on my recent claim on the driver who rear-ended my car. Instead of leaving me by myself to call the driver's insurance company claiming hotline. He initiated the claiming procedure by calling the other party's claiming hotline, with me together in a conference call, provided all the necessary information to the claiming agent over the phone. It would be a lot more difficult process without him helping me to answer most of the questions from the claim adjuster. I am really appreciate Richard's professional and very happy to have him as my insurance agent."
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November 14, 2023

5  out of  5 rating by YI NINI
"Great experience, thank you very much!"
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Ho Raymond

November 9, 2023

5  out of  5 rating by Ho Raymond
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Frederic Wan

October 22, 2023

5  out of  5 rating by Frederic Wan
"I have had all my insurance policies with Richard Tay of the Irvine Branch of State Farm for more than twenty years, from auto insurance for me and my wife, our home insurance, personal liability umbrella insurance, etc. There have been roof leaks and ceiling collapse and other problems during the time he and his office served us. Richard and Iris were always available with prompt services that addressed our specific needs. As we recently relocated to a retirement community which provides all inclusive services at some distance from Irvine , we no longer need insurance of any kind. It seems appropriate at this time to acknowledge how Richard and his office took such good care of us all these years and explicitly thank him for the wonderful and stress free time he and his office provided us throughout our long association. Many thanks, Richard and Iris, and best wish for continuing success in you near and distant future enterprise. We could not have asked for a better insurance agent all these years. With deep appreciation, Fred (and Julia) Wan Professor Emeritus of Mathematics University of California, Irvine"
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songyuan he

October 5, 2023

5  out of  5 rating by songyuan he
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Gabriel Choi

September 27, 2023

5  out of  5 rating by Gabriel Choi
"With State Farm for over 25 years with Richard over 10 years. Richard always offers excellent services and great advice."
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Honeybadger Jen

September 23, 2023

5  out of  5 rating by Honeybadger Jen
"Richard and his team are true professionals. They have excellent follow through and I know they are always available anytime I need them. I would recommend Richard Tay as your insurance /State Farm agent. You won’t be disappointed."
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Raj Balakumar

April 2, 2023

5  out of  5 rating by Raj Balakumar
"Lately, I have requested to change my agent close to my home – with whom I can work closely for an in-person experience. From the introduction call, Richard was professional, knowledgeable, and attentive to my needs. Throughout the transition process, he took the time to explain each item from my policy and suggested revisions. I had the pleasure of working with him and I couldn't be more pleased with the service I received. I would highly recommend Richard and his team to anyone looking for a dedicated and knowledgeable insurance agent who truly cares about their clients."
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Junbeom “Paul” Bahk

March 15, 2023

5  out of  5 rating by Junbeom “Paul” Bahk
"Richard was super helpful! I was struggling to get insurance on time and he made everything extremely smooth and fast. He was also super nice and took extra care with my insurance plan!"
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Christopher P Kohar

March 11, 2023

5  out of  5 rating by Christopher P Kohar
"I highly recommend Richard. Richard made the whole process of purchasing my auto and rental insurance easy and straightforward. His attention and customer service will make you feel valued and appreciated."
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Rosa Barraza

January 6, 2023

5  out of  5 rating by Rosa Barraza
"I am so happy with the service I receive from Richard and his office team. Please contact him before purchasing a policy, he got me savings and has helped me with setting up my auto payments and/or switching payment form in order to continue my coverage. Always answers or responds any inquiry within 24 hours or the same day. After receiving a notice of cancellation from other insurance, Richard took the time and reviewed my insurance needs, HE SAVED ME $$$, I got my rental insurance for free after his savings-evaluation. I am a very happy customer."
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Koman Ting

December 16, 2022

5  out of  5 rating by Koman Ting
"Richard and Iris have been super helpful and provide outstanding service to all of their clients, while also being dedicated and sincere through their work. I highly recommend them and have nothing but great things to say!"
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Budget Mutilator

November 30, 2022

5  out of  5 rating by Budget Mutilator
"We have worked with Richard Tay’s State Farm office in Irvine, CA for a few months since we moved to Irvine from out of state and have been impressed by the level of customer service we have received from Richard. He’s been excellent at communicating - providing information, clarifying and answering our questions through our two vehicle transfers, a rental insurance transfer and the purchase of a new vehicle.We’ve found Richard to be both personable, pleasant and honest in our interactions with him."
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Talya Breen

November 29, 2022

5  out of  5 rating by Talya Breen
"Great State Farm office - Richard Ray’s team has been helpful & easy to work with through navigating the ups & down of the past 10 years. Thank you Richard & team!"
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Audrey Manley

November 20, 2022

5  out of  5 rating by Audrey Manley
"Richard Tay and his team are amazing. We had a complicated situation trying to get car and other insurances for our daughter who is going to school in California while we reside across the country. Richard spent a significant amount of time with us trying to figure out the best and most affordable way to get this done. He was extremely patient and knowledgable and answered every question we threw at him. And lastly, we were racing against the clock to get this done before delivery of a car yet Richard was able to get it done ahead of time. We would strongly recommend Richard Tay. Five stars!"
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Joeina Johnson

November 13, 2022

5  out of  5 rating by Joeina Johnson
"My Mom recently passed away and I needed to have some important paperwork notorized at the last minute. I found Richard Tay's office because it's closest to where I live. He was very kind to me and notorized my paperwork even though he wasn't my agent. I'm thankful for what he did for me."
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smarika padhi

October 6, 2022

5  out of  5 rating by smarika padhi
"We had great experience in Richard’s office. We are very thankful to both Richard and Iris for their timely help!!!"
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Dercen Zhang

October 5, 2022

5  out of  5 rating by Dercen Zhang
"Richard's a stand-up guy. He will go above and beyond to take care of you. Forget Jake, he oughta be the face of State Farm!"
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Janny Yang

September 13, 2022

5  out of  5 rating by Janny Yang
"Richard Tay has always been very helpful. He is extremely prompt and efficient in assisting me with insurance policies. He has been very knowledgeable, professional, patient and kind. Excellent customer service! Thank you for all your help throughout the years, Richard!"
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September 9, 2022

5  out of  5 rating by YanYan
"We have being Richard's customers for over 10 years, for both car and home insurance. His team is reliable and responsive. We will continue to be their customers, and will recommend them to other people as well."
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Jinyao Xu

August 26, 2022

5  out of  5 rating by Jinyao Xu
"Mr. Richard Tay has been my insurance agent for both my car and my rented apartment since 2020 when I arrived CA. Over the past two years, his exceptional services as well as professional knowledge in this field make him stand out as literally the best agent in this area. Mr. Tay actually cares about his customers, always reachable via phone (he usually will pick up the phone in person or at least call you back within minutes), and gives really good quotes. I think you could never go wrong letting him take care of your auto, house, and other kinds of insurance issues."
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Anna Kee

August 26, 2022

5  out of  5 rating by Anna Kee
"Richard Tay been helping me with the insurance policy for years now. They know what they do and able to answer any questions that you may have regarding the policy. Great service and excellent insurance agent. I also love that they give out the beautiful yearly calendar to their customers."
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Tuan P

August 7, 2022

5  out of  5 rating by Tuan P
"I have been with this agency for almost 15 years. They have always been kind and patient with me, and have helped to explain and solve all my insurance issues. I would highly recommend to give them a try for your insurance questions and concerns."
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HoFai Wong

July 13, 2022

5  out of  5 rating by HoFai Wong
"I was moving my whole family cross-country and Richard made the entire insurance experience extremely straightforward (car insurance, renter insurance, etc). He even helped sort out some confusion with my former insurance agent, which was greatly appreciated."
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Ava Cao

July 7, 2022

5  out of  5 rating by Ava Cao
"My friends introduced Richard Tay, he patiently and professionally helped and sorted out my house insurance, car insurance, and various documents under my name. Thanks for Richard's professional advice. He is perfect in communication, professionalism, patience and a trustworthy insurance agent. If you also have questions about any insurance and want to consult or purchase house, car and other insurance, I believe Richard Tay will be the best choice."