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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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elly tien

August 29, 2024

5  out of  5
rating by elly tien
"Thanks Angel for reminding me to pay my car insurance 。"
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tinghui xu

August 29, 2024

5  out of  5
rating by tinghui xu
"angel 服务很棒呢"
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Mei Wu

August 26, 2024

5  out of  5
rating by Mei Wu
"Where is the good insurance office I better say the 🙏 prayer! I saw one ON: Heritage shopping center on Culver RD. I was lucky! ,there was a State Farm office, Just for curiosity🤔, I walked in and immediately greeted with Mr.Richard/Iris’s warm welcomes🤗, /sincerely answered all my Wonders, /plus saved my money too, these were Very Touched me :)💞. It’s 13 years passing! they still remind me, I continue to get perfect answers that I like. In here, my appreciations to Mr. Richard Tay, IRIS, and all co-helpers in this Special office AT 14210 CULVER DR.SUITE A. IRVINE, CA for 24 hour Good Service in all Insurance and Financial Services. 🥰👍👌."
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点亮生活

August 23, 2024

5  out of  5
rating by 点亮生活
"Angel非常好的服务。"
We responded:
"感谢您的五星级评价!我很高兴Angel提供了优质的服务。如果您还有其他需要,请随时联系我们。Richard."
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Joseph Delgado

August 22, 2024

5  out of  5
rating by Joseph Delgado
"Great customer service!! Gave me the best quote in TOWN and I couldn’t resist and took the opportunity. Thank you so much Richard!!! I will be a loyal customer"
We responded:
"Thank you, Joseph! I'm so pleased that our quote and service met your needs. We're excited to have you with us, and I'm here to assist with anything you need moving forward. Welcome to the State Farm family! -Richard"
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Chaitali M

August 22, 2024

5  out of  5
rating by Chaitali M
"We have our insurance with Richard for a long time. Richard and Iris are amazing. They are always prompt to call back and serve in anyway they can. Richard also have us great advice when we had something broken in the house. I would highly reccomend Richard Tay for doing business with ."
We responded:
"Chaitali, thank you for your feedback! It's been a pleasure working with you over the years. Iris and I are here to help, and we're glad we could support you when needed. Your recommendation means a lot to us! -Richard"
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Xin Lu

August 22, 2024

5  out of  5
rating by Xin Lu
"I received incredible assistance from Richard! He is being super responsible and responsive. I was in an accident last year and Richard helped out with the claim. I don’t have to do any back and forth communication, with limited evidence to support, and Richard helped me settle the claim. Really appreciate his service and help along the way!!"
We responded:
"Thank you, Xin! I'm so glad I could assist you through the process and make things straightforward. I'm here to help whenever you need anything. I appreciate your kind words! -Richard"
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Hemant Sharma

August 16, 2024

5  out of  5
rating by Hemant Sharma
"I have worked with Richard and Team for over 15 years. Richard and Iris are always available to answer any questions. Their personalized service model has been adopted by their growing team. I can count on them for all services like insurance, 529s, car insurance etc. related to my family."
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Bei Lancelot

July 30, 2024

5  out of  5
rating by Bei Lancelot
"Great services!"
We responded:
"Bei, thank you for your five-star review! It's a pleasure to serve your insurance needs. If you have questions or concerns, please don't hesitate to reach out. I appreciate your business! -Richard"
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Alice Apkarian

July 17, 2024

5  out of  5
rating by Alice Apkarian
"I can always count on Richard and his team to be professional, friendly, well-informed, attentive, and trustworthy. They are a pleasure to work with and I feel safe in their hands."
We responded:
" Alice, thank you for your five-star review! It’s great to hear that you feel supported by our team. We enjoy working with you. Looking forward to continuing to serve your insurance needs! -Richard "
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Ashu S

July 17, 2024

5  out of  5
rating by Ashu S
"Richard has been absolutely helpful, responsive and demonstrated exceptional knowledge and professionalism. Give our a lot of insightful advice. I would recommend Richard to anyone who is looking for reliable and trustworthy insurance agent!"
We responded:
"Ashu, thank you for taking the time to share your experience! It’s always a pleasure to assist you. I appreciate your recommendation and look forward to continuing to serve your insurance needs! -Richard"
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Eli Le

July 12, 2024

5  out of  5
rating by Eli Le
"Richard's office helped me to secure my motorcycle insurance, offering professional, friendly, and competitively priced service."
We responded:
"Eli, thank you for your five-star review! I'm glad we could assist you with your motorcycle insurance. We appreciate your business and look forward to continuing to serve your insurance needs! -Richard"
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Kevin Ronan

July 11, 2024

5  out of  5
rating by Kevin Ronan
"In a challenging California landscape, Richard was able to arrange coverage for my family's home, vehicles and rental property for hundreds of dollars less than I was paying separate "best price" insurance companies. Then he improved upon that by arranging an umbrella policy that protected us even further. He has been there for us through vehicle losses and storm damage, always making sure we had the best care."
We responded:
" Kevin, thank you for your five-star review! I'm glad I could help you save on your coverage and provide additional protection for your family. It's been a pleasure assisting you through various situations, and I'm here whenever you need support. I appreciate your business! -Richard "
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Jeremy Bacayo

July 5, 2024

5  out of  5
rating by Jeremy Bacayo
"Extremely helpful agency. Get everything done without issues. All the agents are really helpful. You really cant go wrong with this agency. Richard is very helpful and will really take care of you. I plan to work with them for a very long time."
We responded:
"Jeremy, thank you for your feedback! It's been a pleasure helping you, and I'm glad to hear that you've had such a positive experience with our team. We appreciate your support and look forward to continuing to serve your insurance needs! -Richard"
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vishal bhu

June 29, 2024

5  out of  5
rating by vishal bhu
"Richard is very polite and professional he makes every effort to accommodate everyone that come to his office even without appointment. We walked in to his office at a busy time but after confirming with his earlier client he attended us promptly. I really appreciate his good gesture and would never think about going anywhere else for my work."
We responded:
"Vishal, thank you for your five-star review! I'm glad I could assist you, and I appreciate your feedback. Looking forward to continuing to serve your insurance needs. -Richard"
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S

June 25, 2024

5  out of  5
rating by S
"Richard's agency at State farm did a great job in straightening out my policy. I previously had an agent that was not meeting my needs and responding, so meeting Richard was a breath of fresh air! Richard is very personable and went through my quotes in detail and I now have my policy with his office. Thanks, Richard!"
We responded:
"Thank you so much for your kind words, Sunny! It was a pleasure assisting you with your coverage needs. I'm glad we could make things clear and uncomplicated for you. If you have additional questions or need further assistance, don't hesitate to reach out. We appreciate your business! -Richard"
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yan ping zhao

June 11, 2024

5  out of  5
rating by yan ping zhao
"非常耐心,很细心的帮我解决了问题,感谢"
We responded:
"YanPing, thank you so much for your kind words! It is our pleasure helping you, and other customers who need help with their insurance needs. We are looking forward to continuing to assist you! Richard. 感谢您的反馈意见!我很高兴能帮助您解决问题。如果您需要进一步的帮助,请随时与我们联系。 -理查德"
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Judith Treas

May 15, 2024

5  out of  5
rating by Judith Treas
"Richard is knowledgeable and terrific to work with. Customer service is the best. I've been impressed that he always picks up his phone--even at 4 PM the day before a big holiday."
We responded:
"Judith, thank you for your five-star review! It's wonderful to hear you've appreciated our interactions. Making sure I'm available for your calls, even just before a holiday, is important to me. I look forward to continuing to assist you! -Richard"
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Uyen X.H. Phan

May 7, 2024

5  out of  5
rating by Uyen X.H. Phan
"Timely and excellent service! I'm a first-time car owner who was completely clueless about auto insurance. Richard quickly set me up with a plan with immediate coverage and great rates, all in one afternoon. I will refer him to my friends in search of an alternate auto insurance plan."
We responded:
"Uyen, thank you for taking the time to leave us a review! It was a pleasure helping you get set up with your auto insurance plan. If you have additional questions or concerns, please don't hesitate to contact us. We appreciate your recommendation and look forward to serving you again! -Richard"
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Norman Kennaugh

April 23, 2024

5  out of  5
rating by Norman Kennaugh
"Richard and his co give me a lot of help and information about my insurance policy. We been stick with him a lot of year. Very patient and friendly person."
We responded:
"Norman, thank you for taking the time to leave us a review! We're grateful for the opportunity to assist you and make sure you feel confident and well-informed about your insurance options. We appreciate your kind words and look forward to many more years of serving you! -Richard"
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Pamela McCreadie

March 25, 2024

5  out of  5
rating by Pamela McCreadie
"We have been with Richard Tay, State Farm Insurance Irvine CA for many years. Truly, words can't describe how wonderful this man is. He is dedicated to making sure your needs are met and provides you with exemplary service. Honorable, kind, and professional, Richard goes above and beyond for his clients. Very trustworthy, friendly, and makes himself available to serve you with any concerns. His staff is also very accommodating and helpful and keeps Richard updated on every call. Thanks Richard you have been a blessing to us."
We responded:
"Pamela, thank you for taking the time to share your experience. It's been an absolute pleasure serving you over the years. My team and I are dedicated to meeting your needs and are thrilled to hear you've felt supported every step of the way. Thank you for your continued support! -Richard"
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Steven Guo

March 20, 2024

5  out of  5
rating by Steven Guo
"Very good service"
We responded:
"Steven, thank you for your five-star review! It's wonderful to hear you had a great experience. We appreciate your business! -Richard"
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dani he

March 18, 2024

5  out of  5
rating by dani he
"Very professional ,they listend carefully to my needs and solved the problem efficiently,highly recommeded."
We responded:
"Thank you for your five-star review and recommendation! We're so glad to hear about your positive experience with our team. Please feel free to reach out if you have additional questions. -Richard"
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姚立淮

March 6, 2024

5  out of  5
rating by 姚立淮
"I have been a State Farm client for over 30 years through Richard Tay. He is truely honest, thoughtful, and professional. I enjoy having him as the best agent to assist me."
We responded:
"Thank you for your very kind words. We are thrilled to hear that you’ve had such a positive experience with us over these last 30 years! Our office always strives to provide excellent service and professionalism to all of our customers. We look forward to many more years of serving you. -Richard"
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何嘉

March 5, 2024

5  out of  5
rating by 何嘉
"Very nice experience!! Respond fast"
We responded:
"Thank you for your five-star review and recommendation! We're so glad to hear about your positive experience with our team. Please feel free to reach out if you have additional questions. -Richard"