State Farm® Insurance Agent Richard Tay

"Richard is an excellent agent. He gets back to me promptly every time I have questions of my insurances. He helped a lot on my recent claim on the driver who rear-ended my car. Instead of leaving me by myself to call the driver's insurance company claiming hotline. He initiated the claiming procedure by calling the other party's claiming hotline, with me together in a conference call, provided all the necessary information to the claiming agent over the phone. It would be a lot more difficult process without him helping me to answer most of the questions from the claim adjuster. I am really appreciate Richard's professional and very happy to have him as my insurance agent."

"I have had all my insurance policies with Richard Tay of the Irvine Branch of State Farm for more than twenty years, from auto insurance for me and my wife, our home insurance, personal liability umbrella insurance, etc. There have been roof leaks and ceiling collapse and other problems during the time he and his office served us. Richard and Iris were always available with prompt services that addressed our specific needs. As we recently relocated to a retirement community which provides all inclusive services at some distance from Irvine , we no longer need insurance of any kind. It seems appropriate at this time to acknowledge how Richard and his office took such good care of us all these years and explicitly thank him for the wonderful and stress free time he and his office provided us throughout our long association. Many thanks, Richard and Iris, and best wish for continuing success in you near and distant future enterprise. We could not have asked for a better insurance agent all these years. With deep appreciation, Fred (and Julia) Wan Professor Emeritus of Mathematics University of California, Irvine"

"Lately, I have requested to change my agent close to my home – with whom I can work closely for an in-person experience. From the introduction call, Richard was professional, knowledgeable, and attentive to my needs. Throughout the transition process, he took the time to explain each item from my policy and suggested revisions. I had the pleasure of working with him and I couldn't be more pleased with the service I received. I would highly recommend Richard and his team to anyone looking for a dedicated and knowledgeable insurance agent who truly cares about their clients."

"I am so happy with the service I receive from Richard and his office team. Please contact him before purchasing a policy, he got me savings and has helped me with setting up my auto payments and/or switching payment form in order to continue my coverage. Always answers or responds any inquiry within 24 hours or the same day. After receiving a notice of cancellation from other insurance, Richard took the time and reviewed my insurance needs, HE SAVED ME $$$, I got my rental insurance for free after his savings-evaluation. I am a very happy customer."

"We have worked with Richard Tay’s State Farm office in Irvine, CA for a few months since we moved to Irvine from out of state and have been impressed by the level of customer service we have received from Richard. He’s been excellent at communicating - providing information, clarifying and answering our questions through our two vehicle transfers, a rental insurance transfer and the purchase of a new vehicle.We’ve found Richard to be both personable, pleasant and honest in our interactions with him."

"Richard Tay and his team are amazing. We had a complicated situation trying to get car and other insurances for our daughter who is going to school in California while we reside across the country. Richard spent a significant amount of time with us trying to figure out the best and most affordable way to get this done. He was extremely patient and knowledgable and answered every question we threw at him. And lastly, we were racing against the clock to get this done before delivery of a car yet Richard was able to get it done ahead of time. We would strongly recommend Richard Tay. Five stars!"

"My Mom recently passed away and I needed to have some important paperwork notorized at the last minute. I found Richard Tay's office because it's closest to where I live. He was very kind to me and notorized my paperwork even though he wasn't my agent. I'm thankful for what he did for me."

"Richard Tay has always been very helpful. He is extremely prompt and efficient in assisting me with insurance policies. He has been very knowledgeable, professional, patient and kind. Excellent customer service! Thank you for all your help throughout the years, Richard!"

"Mr. Richard Tay has been my insurance agent for both my car and my rented apartment since 2020 when I arrived CA. Over the past two years, his exceptional services as well as professional knowledge in this field make him stand out as literally the best agent in this area. Mr. Tay actually cares about his customers, always reachable via phone (he usually will pick up the phone in person or at least call you back within minutes), and gives really good quotes. I think you could never go wrong letting him take care of your auto, house, and other kinds of insurance issues."

"Richard Tay been helping me with the insurance policy for years now. They know what they do and able to answer any questions that you may have regarding the policy. Great service and excellent insurance agent. I also love that they give out the beautiful yearly calendar to their customers."

"My friends introduced Richard Tay, he patiently and professionally helped and sorted out my house insurance, car insurance, and various documents under my name. Thanks for Richard's professional advice. He is perfect in communication, professionalism, patience and a trustworthy insurance agent. If you also have questions about any insurance and want to consult or purchase house, car and other insurance, I believe Richard Tay will be the best choice."